Last Update: 11 August 2021

Lily + Sze (“we, us, or our”) respects your privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect, how we use the information collected, with whom we share the information, and the choices available regarding our use of the information. We also describe the measures we take to protect the security of the information and how to contact us about our privacy practices.

Lily + Sze's responsibility in processing your personal information will depend on the different purposes for which Lily + Sze will use your personal information and where you are located.

Lily + Sze products are available for sale online at lilyandsze.com. This Privacy Policy applies to the personal information collected on lilyandsze.com and any website, mobile application or document that refers to this Privacy Policy. Unless otherwise indicated at the time that you provide your personal information, any personal information collected at third-party sites, applications or retail locations is not provided to us and is not subject to this Privacy Policy.

INFORMATION WE COLLECT

We may collect or may have collected the following categories of information about you. In some cases, the information we collect may fall within more than one category.

• Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle.
• Device identifiers, such as information about your device like your MAC address, IP address or other online identifiers.
• Demographic information, such as your age, sex and gender (some of which may be protected by applicable law).
• Commercial information, such as the products or services you have purchased, returned or considered, and your product preferences.
• Payment information, such as your method of payment and payment card information (including payment card number, expiration date, delivery address and billing address).
• Identity verification information, such as photo identification for in-person pick-ups, and other authentication information (like passwords).
• Online or network activity information, such as information regarding your interaction with our website, mobile applications, digital properties, and advertisements, information about your browsing and search history on our website or mobile applications, and log file information which includes, but may not be limited to, your browser type, webpages you visit, and other electronic network activity.
• Geolocation information, such as information that can help identify your physical location (like your GPS coordinates or the approximate location of your mobile device).
• Audio and visual information, such as recordings of your voice when you call our customer service and images made available to or shared with our customer service.
• Professional or employment-related information, such as information from your resume, employment history, education history and professional licenses or certifications.
• Health and medical information, such as skincare concerns, diagnoses, medical reports and history.
• User Content, such as your communications with us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses and comments).
• Inferences drawn from or created based on any of the information identified above.

For some services you may not be required to provide any personal information. However, if you do not provide us with the information we request, you may not be able to take advantage of some of our products and services.

HOW WE COLLECT INFORMATION

We may collect or may have collected personal information about you from various sources.  The categories of sources from which we may collect personal information are:

• Directly from you, such as when you make a purchase on our website, contact us with a question or complaint, use one of our mobile applications, create an account on our website, respond to a survey, participate in a contest or other promotion, make an appointment or sign-up to attend an event, apply for employment, or sign-up to receive marketing communications.
• From your friends or family members, such as when your friend or family member sends you a gift or makes a referral.
• Cookies and automatic collection methods.  When you visit our website or use one of our mobile applications, and when you open or click on emails we send you, we (and third parties we work with) may automatically collect information from your browser or device using technologies such as cookies, web beacons, pixel tags, and similar technologies. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Web beacons or pixel tags are small images which are embedded into our website or emails that provide us with information about your browser or device, or whether you open or click on the emails we send you. These technologies enable us, or the third parties who place such technologies, to collect information such as device identifiers and online or other network activity information.
• Through social media and other offline technologies, such as chat transcripts or call recording technology when you speak to our customer service.
• From our business partners and service providers, such as analytics providers, advertising companies and networks, third-party retailers, and other third parties that we choose to collaborate or work with.
• From social media platforms and networks, such as Facebook, Twitter, Pinterest, and Instagram. For example, we may obtain your information from a social media platform or network if you interact with us on social media or choose to log-in to our website using your social media credentials.

HOW WE USE INFORMATION

We may use or may have used the information we have about you:

• To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account, assisting with product selection and replenishment, and managing current or past purchases.
• To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.
• To administer your participation in special events, contests, sweepstakes, surveys, and promotions.
• For marketing and advertising, such as to send you marketing and advertising materials via postal mail, text message or email, and to show you advertisements for products and/or services tailored to your interests on social media and other websites.
• For analytics purposes, such as to understand how you use our website and mobile applications, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our website or mobile applications; and to evaluate and improve our products, services, advertisements, website and mobile applications.
• To operate and improve our business, including to respond to employment applications, provide quality assurance, conduct research and development to develop new products and services, and perform accounting, auditing and other internal business functions.
• For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our website or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies.

We also may use or may have used the information in other ways for which we provide specific notice at the time of collection.

LEGAL BASIS FOR PROCESSING

Where required by law, we will use the information you provide for the above purposes if:

• it is necessary to perform a contract to which you are party (e.g., to process your payment and fulfill your order);
• we have obtained your consent; or
• we have a legitimate interest in doing so (including a legitimate interest in performing marketing activities, research activities, data analytics, internal administration functions, processing and enforcing legal claims and conducting our business in compliance with all applicable laws, relevant industry standards and our policies).

INFORMATION WE SHARE

We may share or may have shared your personal information with:

• Our corporate brands and affiliates.
• Service providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and that provide website and application functionality, hosting, analytics, advertising and marketing services.
• Parties to a corporate transaction. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).
• Advertising Companies. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. For additional information, see Cookies, Targeted Advertising & Analytics below.
• Other third parties. In addition, we may disclose personal information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent.

YOUR RIGHTS AND OPTIONS

Your Privacy Rights

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted, as appropriate. Subject to applicable law, you may also have the right to request the restriction of the processing of your personal information or to object to that processing on grounds relating to your particular situation, the right to withdraw your consent and to receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us where technically feasible. You may also lodge a complaint with your supervisory authority.

These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections.

Email Opt-Out

You can opt-out of receiving marketing communications by email by following the instructions within the emails you receive from us or by contacting us through customer service.

Please note that your opt-out request is specific to the particular type of email communication you receive from us. For example, if you opt-out from marketing email communications, we may still send you transactional or operational emails. Examples of transactional or operational emails include, purchase or shipping confirmations, password resets, profile updates or other account related messages.

Text Message Opt-Out

You can opt-out of receiving text messages from us by replying STOP to the text message you receive from us or making a request through our customer service. Please note that this will only opt you out of the specific text messaging program associated with that number.

Push Notifications Opt-Out

When you download one of our mobile applications or when you visit our website, we may provide you with the option to receive push notifications. You may opt-out of receiving push notifications by adjusting the settings on your mobile device or browser.

Geolocation Information Opt-Out

When you use one of our mobile applications, we may ask you to share your location. You may choose not to share your geolocation details by adjusting your mobile device’s location services settings.

COOKIES, TARGETED ADVERTISING & ANALYTICS 

Cookies

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.  We use different types of cookies on our website, including performance cookies, functional cookies and targeting cookies, to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept cookies, you will be unable to use this website. Kindly refer to the "Help" content of your browser for more information on selecting or deselecting cookies.

Please note that your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser, on each device.  Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.

Targeted Advertising

We work with third party advertising companies (such as advertising networks) to serve advertisements for us. These advertising companies may use cookies and other technologies to collect device identifiers, online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on, in order to deliver advertisements that are targeted to you. You can opt-out of this form of targeted advertising from the companies we work with by changing your cookie settings on your browser. Please note that even if you opt-out of this form of targeted advertising, you may still see ads from us, but the ads will not be targeted based on behavioral information about you. 

We also work with third-party platforms, including platforms operated by social networks, such as Google, and Facebook, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms. You may request that we refrain from using your personal information in this way by contacting us through our customer service.

Do Not Track and Advertising Across Different Websites

We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms. Third parties that have content or services on our website such as a social feature, an analytics service, or an advertising network partner, may obtain information about your browsing or usage habits. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honour “do-not-track” signals.

Analytics Services

We may use analytics services, such as Google Analytics, on our website, our social media pages, or our mobile applications to help us evaluate and analyze how visitors use these platforms. For specific details on how Google collects and uses information on our website, social media pages, or mobile applications, please visit: How Google Uses Data.

CHILDREN'S PRIVACY

This website is not intended for or directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the website. If we become aware that a child under the age of thirteen has provided us with personal information, we will delete the information from our records.

DATA RETENTION

We keep the personal information you provide for the duration of our relationship, plus a reasonable period of time thereafter.

HOW WE PROTECT INFORMATION

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.

LINKS TO OTHER WEBSITES

Our website or mobile applications may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, or the manner in which we or our service providers treat your personal information, please contact us by email to info@lilyandsze.com. We will respond to any complaint or request about our handling of your personal information in accordance with applicable law. If you are not satisfied with our response, you may contact your regulator.

If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by telephone or email.